Terms of Payment
1. Collection & delivery customers must either pay before or on delivery by bank transfer or cash. (unless an account is made with us)
2. We reserve the right not to collect or deliver any items until payment has been received.
3. Counter customers must either pay before or on collection by cash or bank transfer.
Pricing
1. We reserve the right to change our prices/offers at any time without prior notice.
2. All prices are inclusive of the standard rate of VAT.
3. All payments are non-refundable.
Exclusions to liability
1. Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses/defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss, wear and tear and shrinkage.
2. The Linen House is not responsible for defects in any items treated by them not drawn to our attention at the time of collection or delivery of laundry.
3. The Linen House will not be responsible for damage to any items which are not suitable for dry cleaning, laundering or ironing. Items not carrying a care label will only be cleaned at owners’ own risk.
4. Trimmings especially sequins, beading and attached/contained accessories are cleaned at the owner’s risk.
5. We are not responsible for any item which is damaged by the accessories on the item itself.
6. If any item is lost or so damaged as to be unusable through the fault of The Linen House or its employees, our liability will not exceed 5 times the cost of the treatment for which the items were delivered to them.
Stain removal
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1. While all reasonable care will be taken, we cannot guarantee that all stains on items treated for washing will be removed, or that any item will not shrink or remain colour fast. Stained items are cleaned at owners’ risk.
2. Stain removal is often made easier if stains are identified at the time of leaving the garment. The chances of stain removal are reduced if any non-professional techniques have been applied by the customer.
3. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results. Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so
Bulk service wash
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1. We take care of all your laundry care needs however we take no inventory or check washing label instructions. We are careful with all items but are unable to accept any complaints or claims for colour fastness, shrinkage or missing items.
2. Please make sure your Service wash bag contains washable items only.
Collection & Delivery
1. Time and dates are only estimates and do not form a contract. Times may vary due to volume, breakdown and outside influences.
2. The Linen House reserves the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a collection or delivery previously or difficulties of access to the premises.
3. If the driver visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavour to agree another convenient time, but this would be subject to availability by time and date and customer will be charged a minimum of £2 for re-delivery. The company reserves the right to terminate the account of a person or address where this occurs repeatedly.
Customers are asked to check that all their orders are there when collected, as errors cannot be rectified later.
We reserve the right to refuse our service to any customer.
Terms & Conditions
1. Acceptance of this service will also mean acceptance of the terms and conditions listed above.
2. The Linen House reserves the rights to amend these terms & conditions without prior notice.
3. These terms and conditions do not affect your rights as a consumer.
4. Customers are reminded that linen not collected will be disposed of after 6 weeks. We reserve the right to dispose of any items without further notice.
Lost Laundry
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We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we received any piece of laundry in the first place.
Rest assured though, we carefully track your laundry. For instance, we tag all our bundles with your name, and your laundry is never loose in our facility unless it;s inside a machine, on the folding table, or in its own laundry basket waiting to be folded.
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If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean laundry— we are much more likely to find misplaced laundry if it is reported early.
By using our service, you agree that your laundry is suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to laundry that is not suitable for this standard laundering process.
Our Privacy Statement
We respect our customers privacy and do not sell any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security and will not be used in ways to which you have not consented.
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