T&C’S FOR LINEN HIRE

 

GENERAL

 

1. All hired goods (and non-disposable bags) remain the property of the owner, The Linen House Ltd.

 

2. During the period the goods are on hire, the Hirer shall be solely responsible for the hired goods, and shall alone be responsible for insuring the goods from the time of acceptance of the goods until the return and acceptance of goods back into the possession of the owner.

 

3. The Owner shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. It is the responsibility of the Hirer to fully indemnify the Owner in respect of all claims by any person whosoever for any accident or damage caused by, or arising from the use of hired goods, and in respect to all costs or charges arising thereof.

 

4. The Owner will always endeavour to supply the specific goods requested. However, the Owner reserves the right to supply the Hirer with similar substitute goods where necessary.

 

5. The Owner will do its utmost to ensure all goods are delivered in the correct quantities. However the Owner will not be held liable in the event of non-delivery.
 

6. The owner and hirer may come to an agreement for hired goods to be delivered to a safe place, once drop off has been made, the owner will take photo evidence of said drop off. From that point full responsibility for the goods is transferred to the Hirer, until the collection of the goods.

7. At the time when goods on hire are collected by or delivered to the Hirer or his representative, the Hirer has the responsibility for inspecting the goods. In the event of shortage or damage, the Hirer shall note and report accordingly at the time of collection or delivery. If the Hirer fails to perform any of his obligations under this condition, all goods will be deemed to have been collected/delivered in a satisfactory condition and as specified in the delivery note.

8. If the Hirer has any complaint with regards to the condition of the goods hired, the Owner must be informed immediately by phone or by email. The Owner will not consider a redress once the items have been used.

9. In no circumstances will the Owners liability exceed the invoice value of the goods hired.

10. By accepting confirmation of your order you are accepting our Terms and Conditions. These are the terms to which you will be contracted. No alteration or substitution to the terms and conditions will be valid unless agreed in writing by both parties.

11. These terms and conditions and any contract formed between us shall be governed by the laws of England and the Hirer agrees to submit to the exclusive jurisdiction of the English Courts.

 

PLACING AN ORDER

 

1. An invoice order number must accompany every order. Without a purchase order number there is no guarantee that the order will be processed.

 

DELIVERY AND COLLECTION

 

1. Deliveries are to the main entrance or ground level loading bay.

2. Should the driver be kept waiting whilst attempting a delivery or collection an additional charge will be imposed.

3. Goods must be available for collection at the delivery address, and during working hours, unless otherwise arranged at the time of order.

4. Driver collecting goods are not authorised to check goods.

5. All deliveries and collections, including aborted deliveries and collections will be charged for. Delivery or collection outside standard working hours (Monday-Friday, 9am – 5pm and Saturday 10am - 3pm) will be charged at an additional rate.

6. The Owner will make every effort to effect delivery and collections at the times agreed, however no responsibility will be taken if these times are not met. It is the Hirers responsibility to ensure that goods are kept in a safe and dry place until the Owner collect the goods.

7. The Owner will require access to a contracted account at monthly intervals to check and stock take its own equipment.

 

LOOKING AFTER THE GOODS

 

1. Goods must not be returned in plastic bags if they are wet. Damage resulting from mildew or other stains that do not respond to standard laundering will be charged at full replacement cost.

2. When laundry bags have been supplied these must be used for the soiled linen after use.

3. Shortages and damages to hired goods will be charged at their full replacement value (details of which are available on request). No substitute item will be accepted by the Owner. Damaged goods include those that have sustained burns, scorches, tears, defacement, concrete, ink, wax and earth stains.

4. The Hirer may request the return of any damaged goods within 7 working days of being informed of any such damage. After that period all such items shall be disposed of. Any hired/rented items lost or damaged, with the exception of fair wear and tear, will be charged to our customer at the replacement price in force at that date.

5. All goods must be left in a dry and secure location at all times.

 

PAYMENTS

 

1. For non-account holders, payment in full is required before goods are released.

2. Any payment that is returned by the bank is subject to a £10 surcharge.

3. All account holders are expected to settle their invoices in full no later than 30 days after the date of the invoice.

4. Invoice queries must be notified within 1 week of receipt of invoice.

5. Once an invoice becomes overdue The Linen House reserve the right to:
 

•  Put the account on hold without notice.

 

•  Take immediate steps to recover outstanding monies including the use of legal help when   necessary.

 

•  Close the account and switch all future dealings to payment in advance.

 

SAFETY

 

1. Customers must advise the Owner, in writing, of any toxic or hazardous substances that have been in contact with items returned for laundering. The company will refuse to accept such items if prior notification has not been received.

 

PRICES

 

1. Prices quoted are for seven night hire. Each subsequent night is charged at £1 per set.

2. Extended hire terms are available upon request.

3. All prices include VAT.

4. Orders received, processed and delivered/collected within a period of 12 hours will be subject to a premium rate, being 20% of the total hire charge.

5. The Owner reserves the right to change any price without need to give prior notice.

 

CANCELLATION CHARGES

 

1. No charges will be incurred should cancellations be received 1 week prior to delivery. Cancellation of orders within 7 days is chargeable at 30%. Within 48 hours it is fully chargeable.

If for whatever reason, you are not entirely satisfied with the goods or the service received, please call 07495329947 or email: thelinenhouse@outlook.com (Your statutory rights are not affected)

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